Vattenfall Streamlines service, scaled for sustainability and growth with Dynamics 365
Vattenfall AB, a leading European energy provider, embarked on a transformative journey using Microsoft Dynamics 365. This case dives into how they optimized sales, services, and customer engagement, fostering trust and aligning with their Net Zero goals. Discover their success story and how Dynamics 365 can reshape your customer insights.
What is Vattenfall's commitment to sustainability?
Vattenfall is committed to enabling fossil-free living within one generation. The company aims to achieve net zero emissions by 2040 across its operations, suppliers, and customers. This commitment includes phasing out fossil fuels, such as coal, and focusing on electrification to reduce CO2 emissions for various sectors.
How has Vattenfall improved customer engagement?
Vattenfall has implemented Microsoft Dynamics 365 to create a cohesive customer relationship management (CRM) system. This integration has allowed the company to reduce customer inquiry resolution time significantly and streamline operations, enabling employees to focus more on customer interactions rather than administrative tasks.
What role does Dynamics 365 play in Vattenfall's operations?
Vattenfall uses Microsoft Dynamics 365 across its marketing, sales, and service divisions to unify customer experiences and improve efficiency. The platform has reduced the number of tools employees need to use per customer inquiry from eight to one, facilitating better coordination and personalized service for customers.
Vattenfall Streamlines service, scaled for sustainability and growth with Dynamics 365
published by Assure Media Group
Assure Media Group is an IT consulting and enterprise process management solutions provider for small, medium and large businesses, including businesses with global operations and country-specific customization requirements.
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