The retailer faced significant challenges with their previous POS system, Lightspeed, which was not scalable and primarily designed for small, single-location businesses. As the retailer expanded to over two dozen locations, the system frequently experienced downtime, especially during peak shopping periods like holidays and back-to-school sales. This led to slow checkout lines, causing customers to abandon their purchases.

Microsoft Dynamics 365 Business Central transformed the retailer's inventory management by providing a centralized system for tracking sales, stock, and productivity in real time across all locations. It enabled the retailer to build purchase orders, better anticipate inventory arrivals, and streamline their receiving and sorting processes. Additionally, it improved container tracking, allowing the retailer to monitor shipments and ensure items were not lost in the warehouse.

Since implementing Microsoft Dynamics 365 Business Central, the retailer has seen improvements in managing their financials and inventory systems. They have been able to rethink their work processes, leading to better inventory management and more accurate accounting for cost of goods sold. The retailer is also looking to expand their use of the solution to include features like shift scheduling, payroll, and e-commerce capabilities.